Policies

— PRIVACY POLICY —

(Full Content)

1. Introduction

PINGANA respects your privacy and is committed to protecting personal data in accordance with the Information Technology Act, 2000, SPDI Rules, and applicable Indian data protection principles.

This Privacy Policy explains how PINGANA collects, uses, processes, stores, and protects information when you use our services.

2. Information We Collect

a) User Information

Name
Business name
Phone number
Email address
Billing details
GST information (if applicable)

b) Device & Technical Data

IP address
Browser type
Device identifiers
Operating system
Log data

c) Cookies & Tracking Data

Session cookies
Analytics cookies
Performance monitoring data

d) Message Data

Sender and recipient numbers
Message metadata
Template IDs
Delivery reports

PINGANA does not access personal message content beyond what is technically required for routing and compliance.

3. Purpose of Data Collection

We collect data to:

Provide messaging services.
Verify business identity.
Process payments.
Improve service quality.
Ensure compliance with Meta & RCS policies.
Prevent fraud and abuse.

4. Consent for WhatsApp & RCS Data Processing

By using our services, you confirm:

You have obtained lawful consent from end users.
You are authorized to process contact data.
You comply with opt-in and opt-out requirements.

PINGANA processes messaging data strictly as a service provider.

5. Legal Basis for Processing

Processing is based on:

Contractual necessity.
Legal compliance obligations.
Legitimate business interests.
User consent.

6. How We Use Collected Data

We use collected data to:

Deliver messages.
Manage accounts.
Provide support.
Generate analytics.
Ensure security.

We do not sell personal data.

7. Data Retention & Deletion

Data is retained:

For the duration of active service.
As required under Indian laws.
As required by Meta or telecom policies.

Users may request deletion subject to legal retention obligations.

8. Data Sharing with Third Parties

Data may be shared with:

Meta Platforms (WhatsApp).
Google (RCS infrastructure).
Telecom operators.
Payment gateways.
Regulatory authorities.

Such sharing is strictly for service delivery and compliance.

9. Security Measures & Encryption

PINGANA implements:

SSL encryption.
Secure server infrastructure.
Role-based access control.
Firewall and monitoring systems.

However, no system can guarantee absolute security.

10. Cookies & Tracking Technologies

We use cookies to:

Maintain sessions.
Analyze traffic.
Improve functionality.

Users may disable cookies via browser settings.

11. Data Transfer & Storage (India-based)

Primary data storage is within India.

If cross-border transfer occurs, it is done in compliance with applicable law and secure transfer mechanisms.

12. User Rights

Users may:

Request access to their data.
Correct inaccurate information.
Request deletion (subject to law).
Withdraw consent.

Requests may be sent to pingana4u@gmail.com.

13. Policy for Children

Services are not intended for individuals under 18 years of age.

We do not knowingly collect children’s data.

14. Updates to Privacy Policy

PINGANA may update this Policy periodically.

Updated versions will be posted on our website.

15. Governing Law (India)

This Privacy Policy is governed by Indian law.

Disputes shall be subject to Pune, Maharashtra jurisdiction.

16. Contact Information

PINGANA
Shop No.4, Plot No.6, Nirmal Arcade
Mahatma Phule Nagar, Sector 18
Chikhali Road, Pune – 411019
Maharashtra, India
Email: pingana4u@gmail.com
Contact: +91 9689364860

Learn More

A laptop displaying a website with a search bar at the top and several categorized icons for different services. The laptop is positioned on a light-colored desk in an indoor setting, with the focus on the screen contents and some blurred background elements.

The image features a wooden structure with a carved name and website link engraved on the surface. Adjacent to the wooden area is a metallic section with evenly spaced vertical slits, providing a sleek and modern design.